Last updated: 16.03.2026

Terms of Service

Zen-Work Software e.U.

1. § 1 Scope

  1. These Terms of Service apply to all contracts between Zen-Work Software e.U. (hereinafter \"Provider\") and the Customer for the use of the Software-as-a-Service platform \"Zen-Work\" (hereinafter \"Service\").
  2. The Service is primarily aimed at businesses within the meaning of § 1 KSchG (freelancers, self-employed professionals, agencies). Consumer use is also possible; in this case, the consumer protection provisions of the KSchG and FAGG apply additionally.
  3. Deviating or supplementary terms and conditions of the Customer shall not become part of the contract unless the Provider expressly agrees to their validity in writing.

2. § 2 Subject Matter and Scope of Services

  1. The Provider provides a web-based software solution:
    • Project management
    • Time tracking
    • Customer management
    • Invoicing (invoices, recurring invoices, dunning)
    • Asset management
    • Ticket system
    • Quotes and contracts
    • Customer portal
    • Team management and role system
  2. The specific scope of functions depends on the plan booked by the Customer. Current plans and their scope of services are available on the Provider's website.
  3. The Provider is entitled to further develop the Service and make adjustments, provided these do not substantially restrict the contractually agreed scope of services.

3. § 3 Contract Conclusion

  1. Registration constitutes a binding offer.
  2. Contract is concluded upon account activation.
  3. New customers receive a 14-day free trial.
  4. After the trial period, the Customer can choose a paid plan or continue for free with the Solo Free plan.

4. § 4 Usage Rights

  1. The Provider grants the Customer a simple, non-transferable right to use the Service for the duration of the contract.
  2. The Customer may only use the Service for their own business purposes. Sharing access credentials with third parties is not permitted, except with employees within the scope of the booked plan.
  3. The Customer is not entitled to copy, modify, decompile or reverse engineer the Service.

5. § 5 Customer Obligations

  1. The Customer is obliged to keep their access credentials secret and protect them from third-party access.
  2. The Customer is responsible for all activities under their account.
  3. The Customer undertakes not to use the Service for unlawful purposes.
  4. The Customer is responsible for creating regular backups of their data. The Provider provides export functions for this purpose.
  5. The Customer must ensure that all data entered complies with applicable data protection regulations.

6. § 6 Prices and Payment

  1. Prices for the various plans are shown on the Provider's website. All prices are exclusive of statutory VAT.
  2. Billing is monthly or annually in advance, depending on the selected payment interval. The minimum term for monthly billing is one month; for annual billing it is one year.
  3. For annual payment, the Provider grants a discount equivalent to two monthly fees (i.e., payment for 10 instead of 12 months).
  4. Payment is made by credit card (Visa, Mastercard, American Express), SEPA direct debit, or upon request by bank transfer for annual plans. The Provider uses the payment service provider Stripe.
  5. Optional add-ons, in particular additional storage (€2 per 5 GB/month), are billed separately and listed on the Provider's website.
  6. In case of payment default, the Provider is entitled to block access to the Service.
  7. The Provider is entitled to adjust prices with 30 days notice to the next billing period. In this case, the Customer has a special right of termination.

7. § 7 Availability

  1. The Provider strives for 99.5% annual average availability of the Service.
  2. Excluded from this are times for planned maintenance work, which is carried out outside business hours where possible.
  3. The Provider is not liable for outages caused by third-party providers (e.g., hosting providers, internet providers).

8. § 8 Data Protection

  1. Data processed per Privacy Policy and GDPR.
  2. Provider acts as data processor.
  3. DPA available on request.
  4. Data stored in EU only.

9. § 9 Liability

  1. The Provider is liable without limitation for intent and gross negligence.
  2. In case of slight negligence, the Provider is only liable for breach of essential contractual obligations (cardinal obligations) and limited to foreseeable, contract-typical damages.
  3. Liability for indirect damages, in particular lost profits, is excluded.
  4. Liability limitations do not apply to injury to life, body or health.
  5. Liability for data loss is limited to the effort that would have arisen with proper data backup by the Customer.

10. § 10 Term and Termination

  1. For monthly billing, the minimum term is one month. The contract is automatically extended by one month if not terminated with 7 days notice before the end of the billing period.
  2. For annual billing, the minimum term is one year. The contract is automatically extended by one year if not terminated with 30 days notice before the end of the billing period.
  3. The right to extraordinary termination for good cause remains unaffected.
  4. Termination can be made in writing or by email.
  5. After contract termination, Customer data will be deleted after a transition period of 30 days. The Customer can export their data beforehand.

11. § 10a Right of Withdrawal for Consumers

Withdrawal Notice

The following right of withdrawal applies exclusively to consumers. Business customers are excluded from the right of withdrawal.

  1. Consumers have the right to withdraw from this contract within fourteen days without giving any reason.
  2. The withdrawal period is fourteen days from the day of the conclusion of the contract (purchase date).
  3. To exercise your right of withdrawal, you must inform us (Zen-Work Software e.U., email: support@zen-work.at) of your decision to withdraw from this contract by an unequivocal statement (e.g. by email or via the withdrawal form in your customer account).
  4. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
  5. In case of an upgrade within the withdrawal period, only the actual difference paid will be refunded. The credit from the original plan will not be refunded as it has already been consumed.
  6. If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction.

12. § 11 Changes to Terms

  1. The Provider is entitled to change these Terms with 30 days notice.
  2. The Customer will be informed of changes by email.
  3. If the Customer does not object to the change within 14 days of receiving the change notification, the changes are deemed accepted.
  4. In case of objection, both parties have a special right of termination.

13. § 12 Final Provisions

  1. Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods.
  2. The place of jurisdiction for all disputes arising from this contract is Linz, where legally permissible.
  3. Should individual provisions of these Terms be invalid, the validity of the remaining provisions remains unaffected.
  4. There are no oral side agreements. Changes and additions require written form.

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